RETURNS & EXCHANGES
Every Timeless Supply piece is made to order, which means we create
each item specifically for you after you place your order. Because of
this, we handle returns a little differently than a mass-inventory store.
SIZING EXCHANGES
If your fit isn't right, we'll exchange it. Reach out within 30 days of
delivery and we'll get you into the correct size.
To qualify, items must be:
- Unworn and unwashed
- Free of odors, stains, and pet hair
- In original condition with any tags still attached
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, misprinted, or if we sent the wrong item,
that's on us. Send us a photo within 30 days of delivery and we'll
replace it at no cost to you. No need to send the original back.
HOW TO START A RETURN OR EXCHANGE
Email us with your order number and what you'd like to do:
info@timelesssupply.com
We typically respond within 1–2 business days.
WHAT WE CAN'T ACCEPT
- Items worn, washed, or altered
- Requests made more than 30 days after delivery
- Final sale items (clearly marked at checkout)
SHIPPING COSTS ON RETURNS
For sizing exchanges, you cover return shipping and we cover shipping
your new size out. For damaged or incorrect items, we cover everything.
Questions before you order? Email us. We'd rather help you get the
right size the first time.